It looks like the server is down because I cannot access my website, email, control panel and FTP

This will most often mean that you have been blocked by our server's firewall software.

The most common reason you might get blocked is because you tried to guess your cpanel password or email password.

The server will see this as somebody trying to hack into your account and will block the IP to protect your account. Just like a home alarm system, if you try to break in, it can't tell the difference between you and the bad guys.

Please send us your public IP address by using

If you ever need to confirm that the server is indeed up and running, you can use either of the below websites -

It will be very uncommon for the server to be down. Out uptime is very close to 100%.

  • 7 Users Found This Useful
Was this answer helpful?

Related Articles

I'm having Gallery issues, can you shed any light?

First, chmod index.php to 744, all other files in your Gallery installation to 644, and all...

My sub-domain isn't working!

First, check to be sure that, for example, if your sub-domain is: - Check whether...

My MIME Types or Apache Handlers for PHP are causing 500 errors!?

For any MIME Types or Apache Handlers, you must add them in conjuction with each other, for a...